Frequently asked questions
General product information
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Are your products suitable for newborn babies?
All Childs Farm products stocked in Australia are suitable for newborns and upwards. As with any product, we recommend younger children use the products with adult supervision and you complete a patch test 24 hours before first use on sensitive and eczema prone skin.
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Are your products suitable for skin prone to eczema?
All Childs Farm products are dermatologist and paediatrician approved as suitable for sensitive skin and suitable for people who may be prone to eczema. However, Childs Farm products are not a medicine or a treatment for eczema.
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Are your products suitable for adults?
Yes, due to the gentle make-up of our products, we have many adult customers who enjoy using Childs Farm products. We recommend that you carry out a patch test 24 hours before using any product for the first time.
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Are your products tested on animals?
Absolutely not! we love animals and we are proud to have been awarded the Leaping Bunny certification by Cruelty Free International, which confirms that our products are cruelty free. the Leaping Bunny is the globally recognisable gold standard for cruelty free cosmetics, personal care, household and cleaning products and demonstrates that a brand is genuinely committed to removing animal testing from its supply chain.
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Are your products suitable for vegans?
We are proud to have been awarded The Vegan Society certification which confirms that all Childs Farm products are approved as vegan friendly, with the exception of our strawberry and mint conditioner and grapefruit and tea tree hair detangler, which contain honey.
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Are your products Halal?
To be a truly Halal product, there are certification schemes and manufacturing processes that need to be adhered to. While we don’t have this certification on our products, we can tell you which ingredients are ethanol based to support you with any information required. However, we can’t confirm that our full manufacturing practices adhere to the requirements in certifying as Halal. We have a list available of the different types of alcohol used within our products on the ingredients page on our website. Where ‘alcohol’ is listed on a label, this is ethanol and so these products are not suitable as Halal. the cetearyl alcohol and the benzyl alcohol we use are not traditional alcohol (ethanol) so they are suitable as Halal. The following Childs Farm products do not contain ethanol alcohol: conditioners, moisturisers, detangler, baby oil, nappy cream, after sun, grapefruit 3 in 1, grapefruit body wash, grapefruit shampoo, watermelon and pineapple 3 in 1, rhubarb and custard shampoo, rhubarb and custard conditioner..
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Do I need to patch test?
All Childs Farm products are formulated to be extremely gentle. However, as a common sense precaution, we always recommend a patch test be carried out at least 24 hours prior to first use of any new product – particularly if you have sensitive skin. The best places to test are inside the upper arm and behind the ear but don’t patch test on skin that’s already irritated.
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Is your nappy cream cloth nappy friendly?
Yes, it’s been tested by Penny Broderick and been certified as Cloth Nappy Friendly.
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What is the difference between your three Childs Farm moisturisers - unfragranced, baby moisturiser and grapefruit and tea tree?
Our Childs Farm moisturisers are the same base formulation but have been created to offer different fragrance alternatives and an unfragranced option for those who prefer to avoid fragrance.
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What do I do if my child drinks a Childs Farm product?
A child may inadvertently drink one of our products and should this happen you will need to know what to do! We have spoken to the NHS in order to pass on their opinion about what you should do to give you peace of mind should this happen. Childs Farm products are considered to be non-toxic (non-poisonous). Swallowing our products is usually not poisonous and patients will usually make a full recovery. Should your child swallow some product and have no adverse reaction (see below), you should give them small sips of water or milk. They should be absolutely fine, and it will be no problem in introducing food within an hour. You may take reassurance by calling Healthdirect Australia for non-emergency on 1800 022 222 to discuss the condition of your child. However, if an allergic reaction occurs seek immediate medical help by calling 000.
An allergic reaction would include:
- Vomiting
- Diarrhoea
- Irritation to the mouth
- Difficulty breathing
- Abdominal pain
- Loss of consciousness
Information to hand that will be helpful to the emergency services includes:
- The patients age, weight and condition
- The name of the product
- The time it was swallowed
- The amount swallowed
If there is a need to go to hospital, be sure to take the bottle that the child swallowed from so that the Health Care professionals can clearly see the ingredients.
Childs Farm provides this information as a general guide. Further information is available from the NHS, and essential guidance should come from your GP or other medical professionals familiar with the details of your child’s case.
Ingredients
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Do you use palm oil in any of your products?
We do not use palm oil or palm kernel oil directly in our products. We do use derivatives of these in our products. Where we use these derivatives, it is really important to us that we source these sustainably and that is why we are RSPO members. By choosing RSPO sources, the oil comes from a well-managed supply chain to make a more positive impact on the environment to stop deforestation and loss of habitats as well as socially to the communities who harvest this.
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Are your products suitable for vegans?
We are proud to have been awarded The Vegan Society certification which confirms that all Childs Farm products are approved as vegan friendly, with the exception of our strawberry and mint conditioner and grapefruit and tea tree hair detangler, which contain honey.
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Are your products gluten-free?
Our hair and body washes, 3 in 1 swim, shampoos and moisturisers are all gluten free. Our rhubarb and custard conditioner are also gluten free. However, our other conditioners, bubble baths, baby oil, hand wash and hair detangler are not gluten free because they contain hydrolysed wheat protein and/or tocopherol. We always recommend patch testing products if you have an allergy as some of the raw materials are supplied by manufacturers who also process ingredients using gluten. Products and ingredients may also change over time so we recommend checking the label before purchasing and using any product. If you have any questions about specific products, please do get in touch with us at enquiriesaustralia@childsfarm.com and we can help you further!
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Are your products 100% organic?
Childs Farm products are not organic, but contain naturally derived ingredients. Most Childs Farm products typically contain around 96% of naturally derived ingredients.
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Do you use parfum in your products?
Parfum is a term used to describe the fragrance in a product. This can be naturally derived, synthetically derived or a combination of both. In some of our products we do use natural essential oils to fragrance the products. However, there are occasions where we use synthetically derived fragrances too, such as the strawberry in our Childs Farm strawberry and mint shampoo. This does not mean that synthetically derived fragrances are harmful and all of our products undergo extensive safety testing to ensure they are suitable for sensitive skin.
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Do your products contain nuts and seeds?
Childs Farm products do not contain any nuts, although some Childs Farm products contain coconut oil, shea butter and argan oil. These are not classified as nuts in the UK but coconut and argan are in the US so if you have any concern about these, we do recommend that you speak to your doctor. Childs Farm products do not contain any seeds although we do use some seed oils, such as sunflower seed oil. We always recommend patch testing products if you have an allergy as some of the raw materials are supplied by manufacturers who also manufacture materials containing nuts and seeds. Products and ingredients may also change over time so we recommend checking the label before purchasing and using any product. Please do contact us at enquiries@childsfarm.com if you’d like information for specific products or ingredients and our team will be happy to share this with you!
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Do your products contain parabens or SLS?
Our products do not contain parabens, SLS, SLES or mineral oils.
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Why do your labels not show the 'free from' logo anymore for parabens and SLS?
The European Commission have issued guidance on what claims the industry can and cannot use on cosmetic products. One claim that we should no longer make is a “free from” claim. as a result, we have updated our packs to reflect this. The product formulations are the same ones you know and love, and we have not changed our principles on what ingredients we will and won’t use in our products.
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I've got an allergy - how can I find out which products are suitable for me?
We have a full list of the ingredients we use within our products available here. If you are concerned about a particular ingredient or would like some further information, please contact us at enquiriesaustralia@childsfarm.com and our customer service team will be happy to check your query and help you further! Products and ingredients may change over time so we do recommend checking the label before purchasing and using any product.
Packaging and recycling
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Are your products recyclable?
The Childs Farm bottles and lids are all recyclable and feature the recycling triangle on the bottom of our bottles. This means they can be simply rinsed out and placed in your recycle bin at home with your milk cartons. Our pumps can be recycled but this depends on the region so please check with your local council. Our plastic is currently made from some renewable sources and we will be increasing our recycled plastic content in our bottles in the coming year.
Stockists
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Where can I buy Childs Farm in Australia?
You can buy from our Childs Farm online shop, in store at Coles, Woolworths and Big W. As well as online at Chemist Warehouse and Amazon. See our retailers page for more information. Unfortunately, we cannot take any orders over the phone.
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Where can I buy Childs Farm outside of Australia?
You can buy our Childs Farm products from our partner British Corner Shop which stocks much of the range, and offers great service and delivery anywhere in the world.
Order and delivery information
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Can I place an order over the phone?
Due to security reasons we are unable to place orders over the phone or email. However, you can order through our Childs Farm website.
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How long does it take to deliver from the Childs Farm website
All standard deliveries weighing above 1kg will be sent via Australia Post and will be with you between 3-9 working days. Please see more information about shipping here.
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Can I add items, change or cancel my order once it has been placed?
Unfortunately, once you have placed your Childs Farm order, it is no longer possible to add items or change your order. However, you can easily return any unwanted items to us for a refund if the box is returned unopened. Please email us at enquiriesaustralia@childsfarm.com with your order number. If you want to add items to an existing order, you will need to place another order within 2 hours of your original order, then contact us with both order numbers, and we will try to have them packed together. If we can do this we can refund you the additional delivery charge. You have the right to cancel your order within 24 hours of placing your order. Sometimes our warehouse can be very quick at getting the orders out the door, and your order may have already been dispatched. If this is the case, we would be unable to cancel it. However, you can easily return the order to us as long as the box is unopened. Please email us at enquiriesaustralia@childsfarm.com with your order number.
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I placed an order - how can I check when it will be delivered?
Our standard delivery time is 3-9 working days and you can view your orders by logging into your account here.
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I want to cancel my order, but it has been dispatched?
Unfortunately, once your order has been dispatched, you cannot cancel your order. However, you can easily return it to us for a refund if the box is unopened. please email us at enquiriesaustralia@childsfarm.com
Discount codes
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I have a discount code, how can I use it in my Childs Farm order?
Wonderful! Please pop your discount code into the ‘gift card or discount code’ box on the checkout page.
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I forgot to add my Childs Farm discount code before I confirmed my order, can the discount still be applied?
Unfortunately, it is not possible to apply the discount after you have placed your order. Please check that the discount has been applied before you click ‘Confirm order’.
Issues, faulty products and returns
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The pump on my new product is not popping up, what should I do?
Sometimes our pumps get a little loose in transit. Please try tightening the neck of the pump on to the bottle, then press down with the palm of your hand and turn anti-clockwise several times and it should pop up! If this doesn’t work, please do contact us at enquiriesaustralia@childsfarm.com with the batch number of the bottle and our team will be able to help you further.
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I've received my order and one of my products is damaged, can I get a replacement?
We’re sorry to hear this. our team will be happy to take some more details and ensure you receive a replacement so please do contact us at enquiriesaustralia@childsfarm.com.
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I've received a bottle of baby oil but the bottle does not look full?
Our baby oil is sold in a quantity of 75 ml, however, we do use a bigger bottle so this is why it does not look full up. The reason for the bigger bottle is for ease of use because we know that a smaller 75ml bottle will be trickier to use with oily hands! Baby oil is also one of our premium products so to use 125 ml would have been price prohibitive for some of our customers.